Ford Navigation System Product
Gracenote® Disc Only - For Ford / Lincoln / Mercury v11.0x
The latest Gracenote update is available now!
$25 - Gracenote® (ONLY) update for your Ford, Lincoln and Mercury v11.0x HDD Navigation System. Gracenote® is a music database that enables your vehicle audio system to identify artist, album and song names.
Please note: This product is for the Gracenote update only. To purchase the Map Update along with the Gracenote update, press your browser’s back button and select the Ford/Lincoln/Mercury – North America Map Update v11.0x – Includes Gracenote® Disc product.
The box contains:
Un-Activated Map Update DVDs – You will have the option to update your map for an additional $124. See yellow insert in your package for more information.
Shipping & Return Policy
On business days, orders placed by 11:30 a.m. Pacific Standard Time will be processed and shipped that same day. Delivery time depends upon the shipping method you select. Note: If you place an order on the weekend, it will be shipped the next business day.
All HERE maps are delivered by couriers with tracking services. We offer SmartPost, 2-day, and overnight service. Delivery time is based on business days and whether or not your order was received before 3 p.m. Central Standard Time. United States Ground shipping also includes delivery to P.O. Boxes. Delivery is dependent on stock availability and receipt of payment or credit card authorization.
Return and Exchange Policy
Only unopened product purchased direct from HERE can be returned to HERE for refund or exchange. No partial refunds will be given on map subscriptions. NOTE: Agreements between HERE and specific vehicle/device manufacturers overrule the terms & conditions written herein.
Returns: Your credit card account will be credited for the price of the Map Data disc. If your order included discounted products, the refund will be given on the lower-priced product. Partial returns of map sets will not be accepted.
Exchanges: Only map areas of the same Map Data disc release and product line can be exchanged for a different map area. A shipping and handling fee will be charged to deliver the exchange disc.
Contact HERE within 30 days after the shipping date noted on the packing slip. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored.
- Call the HERE Customer Service Center at 1-888-628-6277.
- Describe the problem and request a Return Authorization Number
- Clearly print the authorization number on the outside of the package.
- Insure the package and keep the receipt. HERE is not responsible for lost packages.
- Return the package, with the packing slip, to: HERE Returns Address, 2000 Midway Lane, Smyrna, TN 37167