General Questions

Consult the Help Center & FAQ page for general inquires.

HERE Online Support

Submit your comment or question via the online contact form.

We DO NOT support the following systems and/or questions - please reach out to Uconnect® for these topics:

-R1 (Uconnect 5 NAV) system

-Map updates for Model Years 2024 and newer

-Uconnect® Connected Services

-SXM Guardian

-Non-Navigation radio/infotainment features

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HERE Phone Support

For phone support, contact the HERE Customer Contact Center* at the following number:

1-866-422-8182    

Representatives are available Monday through Friday, 9:00 am to 7:00pm EST.

*The HERE Contact Center & Online Contact Form only supports map update related questions for navigation systems up to Model Year 2023. 

 

We DO NOT support questions for the following topics:  R1 (Uconnect 5 NAV) system, Map Updates for Model Years 2024 and newer; Uconnect® Connected Services; SXM Guardian; Other radio/infotainment features

For questions related to Uconnect® Software or topics mentioned above - please contact Uconnect at: 1-877-855-8400

Link to Uconnect Site