Product Information Page: 4C NAV w/ 12" touch-screen

• This page provides you with guides, tips and other information for your product

 

Installation Guide: Installation Guide

Quick Start Guide: Quick Start Guide

 

Installation Tips:

1) How to access the 'Radio Part Information' screen in 'Dealer Mode':  Video

-the 'Radio Part Information' screen contains your Software and Application Versions

-Application Version changes every time you do a software update.  If a software update came with your map update, the 'Application Version' after the SW update is completed will contain the text:  PR-40.1

 

2) How to get Request Code:  Video

Your Request Code is NOT your Activation Code.  It will be used to generate your Activation Code

 

3) Activating your Map Update: Activation Center
- You will need a) VIN b) Map Update USB c) Product Serial Number located on back cover of Installation Guide d) Request Code  e) Software Version

Note:  When installing your map update - in Part 3 of the Installation Guide: Your system may skip steps 3-4 and skip straight to the 'Activation Code' entry step 5.  This is ok

4) Software Installation Common Errors: (Uconnect Support: 877-855-8400)

- Error Code 10, 15, 17 or 20: Do not remove the USB. Allow the radio to go back to application mode (it will revert and restart the update. Allow the system to attempt the software update up to 3 times.   If this doesn't work:   Uconnect needs to handle all software issues.  The software belongs to Uconnect.  When calling them - please let them know it is a Uconnect software issue and not an issue with the map update itself           

General FAQ:     

1) How do I change my routing settings or save a point on the map?  click here

2) How do I report a map database issue (POI or address is missing)?     Guide to Map Reporting

3) Why does my system show an 'Offline Search' Error (Online vs Offline Search)?   click here

4) How do I adjust/turn off Speed Limit Warnings ?  click here

5) My system is showing my location in a different location than my vehicle is in?   click here for more information.  Do NOT purchase a map update as it will not fix the issue.